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Insurance Friendly · We Handle the Claim

You Pay the Deductible.
We Handle the Rest.

We're set up in-network with major insurance carriers. For most customers, a windshield claim comes down to one thing on your end: pay your deductible. The claim, the invoicing, the carrier paperwork — that's our job, not yours.

Site Auto Glass Co. branded mobile service van in orange and black with 'Auto Glass Done Right' decals
Insurance · What to Know

How PA Glass Coverage Actually Works.

Comprehensive auto insurance — the part of your policy that covers everything other than a collision — is what covers a cracked windshield, a vandalized side window, or a rear glass shattered by a falling branch. Liability-only policies do not.

Pennsylvania does not require insurers to offer $0-deductible glass coverage by law. Some states do (Florida, South Carolina, Kentucky); PA doesn't. But most comprehensive policies in PA voluntarily waive the deductible specifically for chip repair — because insurers would rather pay for the cheap repair now than the full replacement later. Replacement is usually subject to your normal comprehensive deductible.

PA Title 31, Chapter 146c requires insurers to offer optional full-glass coverage — meaning you can usually add a $0-deductible glass rider to your policy for a small premium bump if your default coverage doesn't already include it. Worth asking your agent about if you drive a lot of high-stone-chip routes (US-209, PA-248, the Bypass).

Chip Repair
Usually $0 Out of Pocket
Most comprehensive policies waive the deductible for repair. We handle the claim and the billing — often free for you.
Replacement
Subject to Your Deductible
Standard comprehensive deductible applies in PA. Check your policy for an optional $0-deductible glass rider.
ADAS Calibration
Same Claim, Separate Line
Billed as a separate line item but folded into the same comprehensive claim as the windshield replacement.
We Handle the Claim
No Paperwork on You
We're in-network. You pay your deductible; we invoice the insurance side and handle the carrier paperwork.
The Claim Process

Four Steps. One of Them Is Yours.

We're set up in-network with major insurance carriers, so the claim flows through us. Here's exactly how a typical insured windshield job goes — and the only step that needs anything from you.

01
You Call Us

Tell us your vehicle, the damage, and your insurance carrier. We confirm coverage and get the claim moving on the network side.

02
We Do the Work

Mobile at your driveway or in our shop. Correct glass, OEM-spec adhesive, ADAS calibration if your vehicle needs it.

03
You Pay the Deductible

That's your one step. You pay your comprehensive deductible to us — or nothing at all if it's a covered $0-deductible repair.

04
We Bill the Rest

We invoice the insurance side and they submit to your carrier. No forms for you to chase, no reimbursement to wait on.

Site Auto Glass Co. fleet of branded service vans lined up at the Lehighton PA shop
Why Our Work Holds Up

We Don't Cut Corners to Begin With.

A windshield install either gets done right or it doesn't. We focus on doing it right the first time — correct glass, proper prep, manufacturer-spec adhesive, real cure time. The four-star-and-up reviews on our Google profile come from work that held up, not from a piece of paper.

01
The Right Glass, Pre-Confirmed
We verify your VIN, options, and ADAS package and pre-order the correct glass before we head out. The right windshield is on the truck the first time — no wrong-glass reschedules.
02
OEM-Spec Adhesive & Real Cure Time
We use the urethane the job calls for and we respect the cure spec. Every windshield is drive-ready about an hour after install — we don't rush you out before the adhesive has set.
03
ADAS Calibrated In-House
If your vehicle has a windshield-mounted camera, we recalibrate it to the manufacturer's procedure on the same job — so your safety systems work the way they're supposed to when you drive off.
04
Local — Not a Call Center
If something doesn't seem right after your install, you call the shop directly at (570) 413-9662 and talk to the people who did the work. We're in Lehighton, not a regional dispatch hub.

Straight answer: we don't advertise a formal written warranty. What we offer instead is doing the job correctly, being a real local shop you can reach, and a track record you can read for yourself on Google. If you'd rather have a glossy warranty card than a clean install, we're probably not your shop — and we'd rather tell you that up front.

Insurance FAQ

Common Claim Questions.

No. You have the right to choose your own auto glass shop — your insurer can recommend a network shop, but they can't require you to use it. We're set up in-network with major carriers, so choosing us doesn't cost you anything extra or complicate the claim.
A comprehensive glass claim is a no-fault claim, so it's generally treated differently than an at-fault collision claim. How any individual carrier weighs it is up to them — we can't speak for your insurer, so if rate impact is a concern, ask your agent before you file. We'll tell you honestly what we know.
Then the glass work isn't covered by insurance — liability-only policies don't cover windshield or auto glass damage. You're welcome to pay out of pocket; just call us and we'll give you a quote for the job.
We handle it. Tell us your carrier and what happened, and we get the claim moving on the network side, do the work, and invoice the insurance side. Your only step is paying your deductible — no forms to chase, no reimbursement to wait on.
It's on your policy declarations page under comprehensive coverage, or your agent can tell you in a minute. When we confirm your coverage at the start of the claim, we can usually confirm the deductible too — including whether it's a $0-deductible covered repair.
Yes — when a windshield replacement requires recalibrating a windshield-mounted camera, the calibration is billed as a separate line item but folded into the same comprehensive claim. It's part of restoring the vehicle, not an add-on you file separately.
Absolutely. Some customers prefer to skip the claim entirely — especially when the repair is minor or the cost is close to the deductible. Call us with your vehicle and the damage and we'll give you a straight quote so you can decide.

Questions About Your Coverage?

Tell us your insurance carrier and what happened, and we'll tell you what's covered, what your deductible looks like, and how the claim works.