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Frequently Asked Questions

Everything People Ask Us, Answered Straight.

Auto glass shouldn't be confusing. Below are the real questions Carbon County drivers ask us every week — about pricing, insurance, ADAS calibration, mobile service, PA inspection, and how we actually work. No fluff, no sales spin. If your question isn't here, just call (570) 413-9662.

White Subaru Crosstrek in the shop with ADAS calibration targets behind it at Site Auto Glass Co.
01 · Pricing & Quotes

Pricing & Quotes

It depends on your vehicle's year, make, model, and ADAS package, plus what kind of glass it takes (acoustic interlayer, rain sensor, heated wiper park, heads-up display, etc.). That's why we don't post flat prices — they'd be wrong for most vehicles. Call (570) 413-9662 or text us a photo of the damage with your year/make/model and we'll quote you in under five minutes during business hours. If your comprehensive insurance covers the work, your out-of-pocket may be $0.
Because a flat price would be a lie for most vehicles. A windshield for a base-model sedan and a windshield for a truck with lane-keep, a heated camera bracket, and acoustic glass are not remotely the same job. Posting "windshields from $199" just means everyone gets a different number when they call anyway. We'd rather you call once and get the real number. It takes five minutes.
Under five minutes during business hours. Have your year, make, model, and ideally the VIN handy. You can call (570) 413-9662, text a photo of the damage, or use the form on our contact page. Texting a photo is often fastest — it lets us see exactly what we're dealing with.
No. Quotes are free, whether you book or not. We're not going to nickel-and-dime you for asking what something costs.
02 · Insurance & Claims

Insurance & Claims

In most cases, yes — if you carry comprehensive coverage. Comprehensive is the part of your policy that covers everything other than a collision: cracked windshields, vandalized side glass, a branch through the rear window. Liability-only policies do not cover glass. Most comprehensive policies cover chip repair at $0 deductible, and replacement subject to your standard deductible.
We're set up in-network with major insurance carriers, so the claim flows through us. You call us with your vehicle and your carrier; we get the claim moving on the network side; we do the work; you pay your deductible to us (or nothing if it's a covered $0-deductible repair); and we invoice the insurance side and handle the carrier paperwork. Your one job is the deductible. See our insurance page for the full step-by-step.
All the major carriers — Erie, State Farm, Geico, Progressive, Allstate, Nationwide, USAA, Farmers, Liberty Mutual, and more. We're set up in-network, so the billing runs through us. Call us with your specific carrier and we'll tell you exactly what to expect.
Glass claims are filed under comprehensive, not collision, and they're "no-fault" — you didn't cause a rock to fly off a truck. Most carriers do not surcharge or raise rates for a comprehensive glass claim, especially a repair. That said, every policy is different, so if you're concerned, ask your agent before you file. We'll never pressure you to use insurance if you'd rather pay out of pocket.
Then it's an out-of-pocket job — still no problem, we just bill you directly instead of the insurance network. Call us for a quote. And if you drive high-stone-chip routes like US-209, PA-248, or the Lehighton Bypass a lot, it's worth asking your agent about adding comprehensive or an optional full-glass rider — PA Title 31 Chapter 146c requires insurers to offer one.
03 · Windshield Replacement

Windshield Replacement

About an hour for the install itself, plus the adhesive cure time before you drive. Every windshield is drive-ready about an hour after the install is finished. If your vehicle also needs ADAS calibration, add roughly 30 minutes to two hours depending on the procedure.
One hour. Every windshield we install is drive-ready an hour after the install is complete — that's the safe-drive-away time for the urethane adhesive we use. We'll go over a few common-sense precautions for the first 24 hours (no automatic car washes, leave a window cracked, don't slam the doors) and you're good.
We use OEM-quality glass — meaning it meets or exceeds the original equipment specification, including any features your vehicle has (acoustic interlayer, rain/light sensor, heated bracket, HUD, etc.). For some vehicles we can source actual OEM-stamped glass; if you want that specifically, tell us and we'll quote the difference up front.
We pull your VIN to confirm the exact glass and ADAS package, pre-order it, and bring it on the truck. On-site: wipers and trim come off, the old urethane bead is trimmed back, the frame is cleaned and primed, a continuous bead of OEM-spec urethane goes down, and the new glass is set with vacuum cups and aligned. Then it cures, ADAS gets calibrated if your vehicle needs it, and we do a final inspection. See the full breakdown on the windshield replacement page.
Cars, trucks, SUVs, vans, fleet vehicles, RVs, and heavy equipment — yes. For older or specialty vehicles where standard glass isn't available, we work with specialty fabricators who cut to template. If a chain shop turned you away because the VIN didn't pull a windshield, we can probably still help.
04 · Chip & Crack Repair

Chip & Crack Repair

A chip is usually repairable if it's smaller than a quarter, more than about two inches from the edge of the glass, not in the driver's direct line of sight, and any associated crack is under roughly six inches. Anything bigger, edge-located, or in the driver's acute viewing area generally needs replacement. Send us a photo and we'll tell you honestly — we don't upsell a repair into a replacement.
Most chips take under 30 minutes. We clean the impact point, mount a vacuum injector, force UV-cured optical resin into the void, cure it under UV light, and polish it flush. We can do it at your driveway or workplace — it's a quick mobile job.
It'll be roughly 80–90% improved cosmetically — a faint mark may remain. The point of a repair is structural: it restores about 90–95% of the glass's original strength and stops the chip from spreading into a crack. We tell you that up front; we don't promise invisibility.
There's no telling — we've seen chips sit for two years and chips spread across a windshield overnight. Carbon County winters are exactly the conditions chips hate: cold contracts the glass, the defroster heats it, and a small impact point becomes a foot-long crack across your line of sight. Once it spreads past repairable, a cheap fix becomes a full replacement. Fix it early.
Sometimes. Cracks shorter than about six inches, outside the driver's acute area, and not running to the edge of the glass can sometimes be sealed and stopped. Longer cracks, edge cracks, and anything in the driver's sightline mean replacement. Send a photo and we'll give you a straight answer.
05 · ADAS Calibration

ADAS Calibration

ADAS — Advanced Driver Assistance Systems — covers lane-keep assist, automatic emergency braking, adaptive cruise, traffic-sign recognition, and more. On most modern vehicles, the camera that runs those systems is mounted to the windshield. When the glass is replaced, that camera's position shifts, and it has to be recalibrated to the manufacturer's spec. About 9 of 10 model-year 2023+ vehicles need it after a windshield replacement. We check your VIN before we start so we know exactly what your car requires.
Yes — we calibrate in-house with our own equipment. Most local glass shops can't and sublet it to a dealer, which adds days to your turnaround and a markup to your bill. We handle the windshield and the calibration on the same job. See the full vehicle-by-vehicle breakdown on the ADAS calibration page.
Static calibration happens in a controlled bay with manufacturer-spec target boards placed at exact distances, using a scan tool. Dynamic calibration is a scan-tool-initiated drive at a set speed on well-marked roads while the camera learns lane markings. Some vehicles need one, some need the other, and many late-model Honda, Toyota, Hyundai, and Kia models need both in sequence. The OEM service info for your VIN dictates which — it's not a shop preference.
The systems don't shut off — they work, just wrong. An uncalibrated lane-keep system can read the lane lines incorrectly. An uncalibrated automatic emergency braking system can brake late or miss an obstacle. The camera is pointed at the wrong spot, so every decision it makes is off. It's a genuine safety issue, which is exactly why the manufacturers require calibration after a windshield replacement.
No — there are no vehicles we can't calibrate. The only moving target is that calibration software has to keep pace with brand-new model technology, and the newest systems sometimes require extra steps. If you've got a brand-new vehicle, mention it when you call and we'll confirm we're current on it.
Generally yes — when the calibration is the direct result of a covered glass loss, it's billed as a separate line item but folded into the same comprehensive claim as the windshield replacement. We handle that billing.
06 · Mobile Service

Mobile Service

Yes — mobile service is how we do most jobs. Your driveway, your office parking lot, a jobsite, the school pickup line — wherever you'll be parked for about an hour. Tell us your year, make, model, and where you'll be, and we bring the right glass on the truck.
Mobile service covers all of Carbon County and northern Schuylkill County out of our Lehighton shop. Call (570) 413-9662 with your location and we'll confirm coverage and pricing.
All of Carbon County — Lehighton, Weissport, Jim Thorpe, Palmerton, Nesquehoning, Summit Hill, Lansford, Bowmanstown, Parryville, Albrightsville, Beaver Meadows — plus northern Schuylkill County including Tamaqua, Hometown, and Coaldale. Outside that footprint, call us anyway — we go further than the map suggests, especially for fleet and specialty work. Full map on the service area page.
A few. Static ADAS calibration needs a level floor and controlled lighting, so that portion is best done in our bay. Custom glass cutting and fit-tests usually happen at the shop too. Windshield replacement, chip repair, and side/rear glass are routinely mobile. If your vehicle needs the shop for one step, we'll tell you when we book.
When we book your job, we give you a time frame — and the technician calls you when they're on the way so you know exactly when to expect them. No five-hour mystery windows, no waiting around all day. You talk to the actual shop, not a call center.
A spot to park the vehicle that's reasonably flat and accessible, and ideally that the vehicle can sit at for the install plus cure time. We bring everything else — glass, adhesive, tools, scan tool, ADAS targets if needed. In bad weather we'll work with you on timing or location.
07 · Side & Rear Glass

Side & Rear Glass

Side and quarter glass is tempered — it shatters completely on impact rather than cracking, so there's no "repair" option. It's replacement only. We remove the door panel or trim, vacuum every fragment out of the door cavity (leftover shards damage the regulator and cause squeaks), and install the new glass.
Yes — we reconnect the defroster grid leads and test it before we leave, along with any antenna or third-brake-light wiring that runs through the glass. If a replacement's grid pattern differs from the OEM, we tell you up front.
Yes — it's one of the most common reasons we replace side glass. We clean every fragment out of the door and off the seat, install the new glass, and provide an insurance-ready invoice. Break-in glass damage is covered under comprehensive just like a cracked windshield.
Rear windshields are urethane-bonded like front glass, but they usually carry a defroster grid, an antenna, and sometimes brake-light wiring — all of which has to be reconnected and tested. More parts, more steps. Door glass is the opposite: it slots into a regulator track, so there's no adhesive cure and you can use the window immediately.
08 · Custom & Fleet

Custom & Fleet

Probably. The chains run your VIN through a parts catalog and if nothing pulls, they're done. We work with specialty glass fabricators who cut to template — flat glass, curved one-piece classic windshields, even date-coded reproduction glass for show-quality restorations. Classic cars, hot rods, vintage trucks, tractors, RVs, off-road builds. See the custom glass page.
Yes. For big equipment we either bring stocked glass or build the piece from a template and bring it back out to the job site. Carbon County has plenty of coal-region and construction equipment running — we work on it.
Yes — for Carbon County businesses running multiple vehicles (HVAC, plumbing, electrical, contracting, landscaping, delivery, municipal). Priority dispatch, mobile to your yard or job sites, one consolidated monthly invoice, and free quarterly yard inspections to catch chips before they spread. Enrollment is free. See the fleet page.
No — we're auto glass only. We don't do house windows, mirrors, shower enclosures, storefronts, or table tops. If you need residential or commercial glass, we'll point you toward a shop that does. We'd rather refer you than pretend to do work that isn't our trade.
09 · PA Inspection & Law

PA Inspection & Law

It can. Pennsylvania's annual safety inspection fails any windshield with a crack, chip, or pit in the driver's acute viewing area — roughly an 8.5-inch-wide by 5.5-inch-tall zone directly in front of the steering wheel. Damage outside that zone is judged at the inspector's discretion. If you've got damage in the acute area and your inspection is coming up, repair or replacement isn't optional.
No. A handful of states (Florida, South Carolina, Kentucky) mandate $0-deductible glass coverage; Pennsylvania does not. However, most PA comprehensive policies voluntarily waive the deductible for chip repair, and PA Title 31 Chapter 146c requires insurers to offer optional full-glass coverage you can add to your policy. Worth asking your agent about.
PA law requires a windshield in a "safe condition" with clear vision for the driver. Damage that obstructs the driver's view — particularly in the acute area — can draw a citation and will fail inspection. A small chip off to the side is generally not an immediate violation, but it's the kind of thing that spreads. If it's in your sightline, it's a problem; fix it.
Generally yes — a properly repaired chip that's structurally sound and doesn't significantly obstruct vision typically passes. That's part of why catching a chip early matters: a quick repair keeps you legal and inspection-ready, where letting it spread into the acute area forces a full replacement.
10 · About the Shop

About the Shop

Straight answer: we don't advertise a formal written warranty. What we do instead is install it correctly the first time — correct glass pre-confirmed against your VIN, proper prep, OEM-spec adhesive, real cure time, ADAS calibrated in-house — and we're a local shop you can actually reach at (570) 413-9662 if something doesn't seem right. Our track record is on our Google reviews. If you'd rather have a glossy warranty card than a clean install, we're probably not your shop, and we'd rather tell you that up front.
We're a Lehighton-based mobile auto glass shop run by Matt Wentz. The Wentz family has been doing automotive work in Carbon County since Gary Wentz started Wentz Automotive in 1976. Site Auto Glass is the focused, mobile-first auto glass operation. Small shop by design — you talk to the same crew every time. More on the about page.
Our shop is in Lehighton, just off the US-209 corridor. Hours are Monday through Friday, 7 AM to 5 PM. Saturday appointments are available by request — call ahead. Most of our work is mobile, so most customers never need to come to the shop at all.
Call or text (570) 413-9662, or fill out the form on our contact page. Have your year, make, model, and a description (or photo) of the damage ready. We'll quote you in under five minutes during business hours and book the job — usually same day or next day.

Still Have a Question?

If it's not answered above, just ask. Call or text — you'll get a real person who can actually answer it.