Pull-and-installs, full replacements, and OEM-procedure ADAS calibration — on your schedule, on your invoice. You bill the customer or the carrier. We bill your shop at a flat wholesale rate and document everything. The 25–35% sublet markup on your CCC ONE / Mitchell line is yours to keep. Net 30. No portal. No TPA.
If you sublet glass today, you've lived all three. We built this program specifically to fix them. No marketing, no rah-rah — just the three things you actually need different.
Hail week hits, every car needs a windshield, and your sublet vendor is booking a week out. Vehicles sit in your bays gathering WIP. Your DRP cycle-time scores tank. The carrier asks why the file's been open 11 days.
Roughly half of late-model collision estimates now require at least one ADAS calibration. If the glass sub skips it — or does it wrong — the liability lands on the shop name on the RO. Not theirs. Yours.
When a national network bills the customer or the carrier directly, every glass dollar bypasses your shop. No sublet line. No markup. Nothing for the bay you held open or the time your tech spent coordinating.
Every body-shop job we touch follows the same shape. You write the RO. We handle the glass and the documentation. You bill the customer. Done.
RO comes in with glass involved. You call or text us the year, make, model, VIN if you have it, and what the job needs — full replacement, R&I for paint, quarter glass, sunroof, calibration only. Photo of the damage helps.
Quote in 5 minOEM-quality from our distributor network. OEM-stamped on request when the DRP or customer wants it. We confirm fit (acoustic interlayer, HUD, heated wiper park, rain sensor, ADAS bracket) before we leave for your bay.
Often same weekFor pull-and-installs, we work in your shop. Clean cut-out, pinch-weld inspection, rust noted and photographed. Your tech takes the vehicle for body and paint work. We leave, you don't lose floor space.
~45 min on-siteWhen you're ready for glass back in, we return. OEM-spec urethane, full cure window honored, one-hour safe drive-away. ADAS static and/or dynamic calibration performed per the OEM service procedure for that VIN.
90 min · 1hr SDATWholesale invoice to your shop, itemized by RO. Calibration scan reports and job documentation for your repair file. Monthly consolidated billing, Net 30.
Same dayWhen a 2023 Honda CR-V leaves your shop with a fresh windshield and uncalibrated lane-keep, the next at-fault crash report names the shop that signed the RO. Not the sub. Not the chain. You.
Most local glass shops either skip calibration, sub it to a dealer (slow and expensive), or do it without producing documentation. None of those protect your file. We treat calibration as a deliverable, not a checkbox.
No portals. No mandatory NAGS discounts. No third-party admin chasing approval on your job. Our pricing model is the one body shops already understand from CCC ONE and Mitchell — glass enters the estimate as a sublet line at NAGS retail, with standard 25–35% sublet markup that the carrier pays the shop, not the sub.
Auto glass technicians don't need a state license in Pennsylvania — which means anyone with a urethane gun and a Craigslist ad can call themselves an installer. Body shops who sublet to those guys inherit their liability. Here's what we hold instead.
Our radius is intentional. We don't pretend to dispatch from Allentown or Wilkes-Barre and pop up “same day” in Tamaqua. We run out of Lehighton, and every shop in our service area gets honest response times instead of a regional dispatch fantasy.
Most collision jobs that touch glass also touch other glass — quarter, vent, sunroof, T-top, regulator. Body shops underestimate how often a job needs more than just the windshield. We handle all of it on the same RO.
Under Pennsylvania law, insurance carriers cannot legally steer a customer to a specific glass or repair facility. The vehicle owner has the right to choose, and appraisers are required to disclose that right. Some glass-network programs (including the one Erie Insurance administers through Safelite) lean heavily on default behavior to route customers anyway — but the customer can opt out, and a body shop's DRP relationship does not require using the carrier's preferred glass network for sublet. If you need plain-English language to hand a customer who's been told their “preferred shop isn't approved,” call us — we can point you to the relevant PA Insurance Department guidance.
We're not going to name competitors. You know who runs the national glass networks. Here's what's different when you sublet glass through a local independent instead.
| What You Care About | Site Auto Glass | The National Networks |
|---|---|---|
| Who you call | A local shop. A real person, not a portal queue. | Portal, then dispatch queue. |
| Who owns the customer | Your shop. We don't pitch, follow up, or upsell. | Often the network — they bill direct, market post-job. |
| Sublet markup retention | Wholesale to you. You keep the 25–35% markup. | Often customer/carrier direct — markup bypasses your shop. |
| NAGS discount | No mandatory deep discount off NAGS list. | Mandatory deep discounts, network rates non-negotiable. |
| Payment terms | Net 30. One invoice. We honor it. | Body shops widely report 60+ day AR chase. |
| Response time | Next-business-day on scheduled work, emergency pulls prioritized. | Regional dispatch — 2–5 day windows common. |
| ADAS calibration | In-house, OEM procedure, scan documentation provided. | Varies by branch — often outsourced again to a dealer. |
| Steering pressure | None — we don't talk to your customer. | Steering complaints against major networks have been reported in industry press. |
| Local presence | Lehighton-based. Family running glass in the area since 1976. | National brand, local franchisee or W2 tech. |
The Wentz family has run Wentz Automotive — the collision and body shop in Lehighton — since 1976. Site Auto Glass Co. is the focused glass operation Matt Wentz built alongside it, for one reason: to be a real partner to other body shops in the area, not a competitor for their customers.
That history on the collision side is the whole point. We know what bay time costs. We know what it feels like when a sub doesn't show. And we know the line a glass vendor should never cross — your customer is yours, and we keep it that way.
If you run a collision shop in Carbon County or northern Schuylkill, give us a call, tell us what your typical month looks like, and we'll put together a rate sheet that fits your volume.
Ten-minute call. Rate sheet for your volume. Certificate of insurance. First job dispatched the same week. Net 30. No portal. No TPA. Just a local glass shop that picks up the phone.