Privacy Policy

Site Auto Glass Co. LLC ("Site Auto Glass," "we," "us") respects your privacy. This policy explains what information we collect when you use siteautoglassco.com or contact us, how we use it, and the choices you have. We keep this simple because our data practices are simple — we're an auto glass shop, not a data company.

Information We Collect

We only collect information you choose to give us, plus standard website analytics. Specifically:

• Contact & quote information you submit through our forms, by phone, or by text — typically your name, phone number, email, vehicle year/make/model, and a description of the damage or service you need.
• Communications — messages, photos, and details you send us when requesting a quote or scheduling work.
• Website usage data — standard analytics such as pages visited, time on site, general location (city/region), device type, and referring source, collected through tools like Google Analytics.
• Cookies — small files that help the site function and let us understand traffic. You can disable cookies in your browser settings; the site will still work.

We do not collect payment card numbers, Social Security numbers, driver's license numbers, or other sensitive identifiers through this website.

How We Use Your Information

We use the information you give us to:

• Respond to your quote requests and questions
• Schedule and perform auto glass work
• Process insurance claims on your behalf when applicable
• Follow up about your service and request feedback
• Improve our website and understand which services people need

We do not sell, rent, or trade your personal information to anyone. Ever.

Who We Share It With

We share information only as needed to actually do the work and run the business:

• Service providers — our website and CRM platform (HighLevel) stores form submissions and lets us manage customer communication; analytics providers (Google) process anonymized website usage data.
• Insurance partners — when you ask us to handle an insurance claim, we share the information necessary to process that claim through the insurance network.
• Legal requirements — if required by law, subpoena, or to protect our rights or safety.

These parties are only given what they need for their specific role, and they're not permitted to use your information for their own marketing.

Text Messaging

If you text us or provide your phone number, we may contact you by text about your quote or appointment. Standard message and data rates may apply. You can opt out of texts at any time by replying STOP, or just tell us you'd prefer a call.

Data Retention & Security

We keep customer and job records as long as needed to serve you and meet business and tax record-keeping obligations. We take reasonable measures to protect the information we hold, but no website or system is perfectly secure.

Your Choices

You can ask us what information we have about you, ask us to correct it, or ask us to delete it (subject to records we're required to keep). You can opt out of marketing texts or emails at any time. To make any of these requests, just contact us using the information below.

Children

This website is not directed at children under 13, and we do not knowingly collect information from them.

Changes to This Policy

If we update this policy, we'll change the effective date at the top. Material changes will be reflected here on this page.